WE ARE LOOKING FOR SEVERAL CUSTOMER SERVICES REPS TO FILL THESE POSITIONS.
MUST HAVE AT LEAST 1 YEAR MEDICAID/MEDICARE EXP
BILINGUAL IS PREFERRED NOT MANDATORY
We need call center agents that have 1 year medical billing/claims/eligibility experience (not negotiable on 1 year billing/claims experience) to answer telephone calls for the Medi-Cal Program for Provider and Beneficiary Community.
Customer service representative/call center experience (1 – 3 years) preferred.
Healthcare Customer Care Specialist – Bilingual Preferred with the following languages:
Spanish, Korean, Arabic, Farsi, Vietnamese, Armenian, Hmong, Russian, Laotian, Cantonese, Cambodian candidates are ideal.
High school diploma, or equivalent required
One year medical claims examination and/or billing experience
One year or more experience in customer service/call center environment
Ability to type 40 wpm
Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs.
Bilingual (specific language requirements will be reflected in each individual job posting)
Strong telephone skills including inbound and outbound calls.
The Telephone Service Center (TSC) is the primary point of contact for providers and beneficiaries. The TSC Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents? inquiries and requests for information.
Tasks and Responsibilities
Participates in -required employee training.
Participates in Legacy system training.
Assists with updating of Procedure Manuals, as required.
Assists in Operational Readiness Testing, as required.
Candidates must clear both background and drug test and can not start contingent.
Supplier to administer the following tests and enter results at the top of each resume:
? Call center environment Audio ProveIt testing of 75% or more.
? WPM typing test: 40 WPM or more.Supplier Max Bill Rate: $ 18.07. Supplier Max Mark Up: 33%